Bachelor of Health Science (BHS) Degree Practice Exam

An effective active listening strategy for a pharmacist addressing customer concerns involves trying to see the customer’s point of view. This technique fosters empathy and understanding, essential components of effective communication. By actively considering the customer's feelings and perspective, the pharmacist can build rapport and trust, demonstrating that they value the customer's concerns. This approach not only helps in resolving issues more effectively but also enhances customer satisfaction, as individuals feel acknowledged and heard. When customers perceive that their pharmacist is genuinely interested in their perspective, they are more likely to share relevant information, which can lead to better health outcomes and a stronger pharmacist-patient relationship. Active listening, characterized by attentiveness and understanding, leads to clearer communication and more effective problem-solving.